Q: questions for multilanguage e-commerce integration (1/2)
We are evaluating the tool for a multilanguage e-commerce website and would appreciate your clarification on a few pre-purchase questions. Our site is available in English and Italian, with URLs structured as domain.com/en and domain.com/it
1. Is it possible to display a short text next to the chat icon such as “Ask our experts”, and have this text change automatically according to the visitor’s...
Founder Team
Schiocco
Jan 15, 2026
A: Hi,
I confirm that you can do all your points (1 to 9). Contact the support after the purchase and they will give you more details.
You can register for free at https://cloud.board.support/
Contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account.
If we have multiple locations, can we set it up that the customer can select location and provide issue, Based on location, can a notification be assigned to a group of agents? Is there a board , where we can see all tickets, open or close? Every agent would have their own panel? Is there a panel for manager? Can the guest send feedback through web form?
Founder Team
Schiocco
Jan 13, 2026
A: Hi there,
Yes you can definetely do that. You can also automate the location assignment if you want to. You will need to use departments (https://board.support/docs/#departments and https://board.support/support#departments) for that.
Every agent will have their own access and you can setup a supervisor account (https://board.support/docs/#agents).
You can change everyting via CSS/JS but I'm not sure there is a dedicated option for "Ticket" and "Department". Can you share a screenshot of where you see these labels?
how do we feed the bot with our company info, like FAQ to our services etc? how long does it take to get that set up?
Founder Team
Schiocco
Jan 9, 2026
A: Hi there To feed the Support Board Cloud bot with your company information (such as FAQs, services, policies, or internal documentation), you can use the built-in AI training features available in the platform.
You can provide content in several ways:
1. Knowledge Base / FAQ entries created directly in Support Board. 2. Text instructions and documents** added to the AI configuration (for...
Q: questions for multilanguage e-commerce integration (2/2)
5.When a visitor starts or replies to a conversation, can the agent receive a real-time alert or notification (email, browser, or in-app)?
6.If an agent does not reply within a defined number of seconds, can an AI assistant automatically send a reply to the visitor?
7.Can the integration code be configured to load only after the page has fully completed loading?
8.If visitors do not interact...
Schiocco
Edited Jan 15, 2026A: Hi,
I confirm that you can do all your points (1 to 9). Contact the support after the purchase and they will give you more details.
You can register for free at https://cloud.board.support/
Contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account.
Thank you! Best regards.
Share Support Board
Q: questions for multilanguage e-commerce integration (1/2)
We are evaluating the tool for a multilanguage e-commerce website and would appreciate your clarification on a few pre-purchase questions. Our site is available in English and Italian, with URLs structured as domain.com/en and domain.com/it
1. Is it possible to display a short text next to the chat icon such as “Ask our experts”, and have this text change automatically according to the visitor’s...
Schiocco
Jan 15, 2026A: Hi,
I confirm that you can do all your points (1 to 9). Contact the support after the purchase and they will give you more details.
You can register for free at https://cloud.board.support/
Contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account.
Thank you! Best regards.
Share Support Board
Q: Multiple questions
If we have multiple locations, can we set it up that the customer can select location and provide issue, Based on location, can a notification be assigned to a group of agents?
Is there a board , where we can see all tickets, open or close?
Every agent would have their own panel?
Is there a panel for manager?
Can the guest send feedback through web form?
Schiocco
Jan 13, 2026A: Hi there,
Yes you can definetely do that. You can also automate the location assignment if you want to. You will need to use departments (https://board.support/docs/#departments and https://board.support/support#departments) for that.
Every agent will have their own access and you can setup a supervisor account (https://board.support/docs/#agents).
Guests can send feedback. See...
Share Support Board
Verified purchaser
Can the word "Ticket" be changed to maybe "Feedback", I am looking to use this for service channels. "Department" to "location"?
You can change everyting via CSS/JS but I'm not sure there is a dedicated option for "Ticket" and "Department". Can you share a screenshot of where you see these labels?
Q: feedback management
Does support board handle client feedback? Feature requests etc
Schiocco
Jan 9, 2026A: Hi there,
Client feedback is supported, see https://board.support/support#agent-ratings
A "Feature requests" feature is not available, sorry.
Regards
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Q: data
how do we feed the bot with our company info, like FAQ to our services etc? how long does it take to get that set up?
Schiocco
Jan 9, 2026A: Hi there
To feed the Support Board Cloud bot with your company information (such as FAQs, services, policies, or internal documentation), you can use the built-in AI training features available in the platform.
You can provide content in several ways:
1. Knowledge Base / FAQ entries created directly in Support Board.
2. Text instructions and documents** added to the AI configuration (for...
Share Support Board