Q: Integration of Support.Board with an existing knowledge base
Hi, I already use Astro and Starlight for our documentation on a website so I won't be using the inbuilt knowledge base.
My question is with the AppSumo plans. Is the number of credits to train per month or for lifetime?
And how many website pages on average would a 2.5 million credits cover? I've got about 15 articles of average length.
What happens if the articles change over time and need to be re-indexed - does this happen automatically?
Founder Team
Schiocco
May 17, 2026
A: Hi there,
Yes, you can do what you want. If your Astro docs are publicy available you can just enter the URL of Astro docs in Support Board and you can train the chatbot easley.
If you have any questions, please feel free to contact me. Best regards
1. Unfortunately, OpenAI and Google services are not included and you must pay for the usage. You can buy Support Board credits, or, if you do not want to use credits, you can set OpenAI > Sync mode to Manual and use your API keys. Same thing for Google > Sync mode. Credits are not related to your quota and your membership. More details at https://board.support/docs/#cloud-credits
3. If you update Support Board articles, you will have to click the "train chatbot" button again to include updates. If you articles are external to Support Board (e.g., an external website) you can automate re-training via cron job.
I've signed up, and can access https://cloud.board.support/account/. When I go to dashboard, all I can get is a spinning wheel, with the grayed out dashboard behind it. When i try to access the support on the docs page it either says my password is incorrect on login, or I need an "envato code" to sign up. Very annoying. Please help.
Founder Team
Schiocco
May 5, 2026
A: I am sorry for the inconvenience caused. Please send an email to [email protected] Thank you
I've diagnosed it. I learned it is my ad blocker on Chrome. When disabled on your site it works fine. I don't really like that fact. Can you explain what you are serving in the background that my ad blocker is trying to block?
Thanks for the reply. I don't know why the ad blocker causes issue but it is a common problem with many software. By checking the browser console you may get more details about that. We confirm we do not use any ad or marketing code
Looking at your support board tool and wondering if it will work on a azure static pages website?
Thank you
Founder Team
Schiocco
Apr 29, 2026
A: Hi, yes, it works on any web page that is opened in a browser (e.g. Chrome). If you have any questions, please feel free to contact me. Best regards
Hi Support Board team, I'm developing a specialized AI coaching chatbot for private real estate investors. It will be trained on a large custom knowledge base of expert content and serve as an always-on practical coach (with strong educational disclaimers). Would Support Board be suitable for this MVP? I'm particularly interested in:
strong custom KB training from documents user file upload...
Founder Team
Schiocco
Edited Apr 25, 2026
A: Hi there,
It suitable for sure, not only as MVP but us a the enterprise-level solution. I confirm all requested features are available:
strong custom KB training from documents user file upload handling in chats native WhatsApp as a channel conversation history (users viewing past chats) German/multilingual support
If you have any questions, please feel free to contact me. Best regards
Q: Instagram DM initiation
Is it possible to initiate a DM to Instagram users through Support Board or only replies to user-initiated messages are supported?
Schiocco
May 27, 2026A: Hi, yes, you can only send DM after a user commented one of your posts or contacted you directly. Regards
Share Support Board
Q: Integration of Support.Board with an existing knowledge base
Hi, I already use Astro and Starlight for our documentation on a website so I won't be using the inbuilt knowledge base.
My question is with the AppSumo plans. Is the number of credits to train per month or for lifetime?
And how many website pages on average would a 2.5 million credits cover? I've got about 15 articles of average length.
What happens if the articles change over time and need to be re-indexed - does this happen automatically?
Schiocco
May 17, 2026A: Hi there,
Yes, you can do what you want.
If your Astro docs are publicy available you can just enter the URL of Astro docs in Support Board and you can train the chatbot easley.
If you have any questions, please feel free to contact me.
Best regards
Share Support Board
Thanks. My question changed a bit - could you check the three questions?
Sure!
1. Unfortunately, OpenAI and Google services are not included and you must pay for the usage. You can buy Support Board credits, or, if you do not want to use credits, you can set OpenAI > Sync mode to Manual and use your API keys. Same thing for Google > Sync mode. Credits are not related to your quota and your membership. More details at https://board.support/docs/#cloud-credits
3. If you update Support Board articles, you will have to click the "train chatbot" button again to include updates. If you articles are external to Support Board (e.g., an external website) you can automate re-training via cron job.
Ok, thank you
Q: I need help.
I've signed up, and can access https://cloud.board.support/account/.
When I go to dashboard, all I can get is a spinning wheel, with the grayed out dashboard behind it. When i try to access the support on the docs page it either says my password is incorrect on login, or I need an "envato code" to sign up. Very annoying. Please help.
Schiocco
May 5, 2026A: I am sorry for the inconvenience caused. Please send an email to [email protected] Thank you
Share Support Board
Verified purchaser
I've diagnosed it. I learned it is my ad blocker on Chrome. When disabled on your site it works fine. I don't really like that fact. Can you explain what you are serving in the background that my ad blocker is trying to block?
Thanks for the reply. I don't know why the ad blocker causes issue but it is a common problem with many software. By checking the browser console you may get more details about that. We confirm we do not use any ad or marketing code
Q: Works on Azure Static Pages?
Hi there,
Looking at your support board tool and wondering if it will work on a azure static pages website?
Thank you
Schiocco
Apr 29, 2026A: Hi, yes, it works on any web page that is opened in a browser (e.g. Chrome). If you have any questions, please feel free to contact me.
Best regards
Share Support Board
Q: Use case
Hi Support Board team,
I'm developing a specialized AI coaching chatbot for private real estate investors. It will be trained on a large custom knowledge base of expert content and serve as an always-on practical coach (with strong educational disclaimers).
Would Support Board be suitable for this MVP? I'm particularly interested in:
strong custom KB training from documents
user file upload...
Schiocco
Edited Apr 25, 2026A: Hi there,
It suitable for sure, not only as MVP but us a the enterprise-level solution. I confirm all requested features are available:
strong custom KB training from documents
user file upload handling in chats
native WhatsApp as a channel
conversation history (users viewing past chats)
German/multilingual support
If you have any questions, please feel free to contact me.
Best regards
Share Support Board