Q: Bump: How will I get a notification when human agent support are requested?
You responded: At the moment there isn't any notification for support requests.
Email notification is essential. I bought BotSheets on here, but I prefer your software. But BotSheets delivers the Email notification perfectly.
I have tested your software all day today and it's fantastic.
Email notification should be #1 on your Road Map. If a lead comes through we need to know? Also an email needs to be sent as soon as a chat session ends with all the data.
Less urgent but important is more flexible controls for where the chat widget appears, and Wordpress integration when you can but the widget script is fine for now.
For me, before I do a review I should point out I think you are 5 stars except for Email notification which makes it 4 stars.
Would you be kind enough to send us an email at support@tinytalk.ai using the email you created your account with and we'd be happy to take a closer look. We offer 1 custom domain allowance for Tier 7 accounts, so if you haven't used it already, you should be able to connect one of your chatbots to a custom domain.
Thank you for reaching out, sorry to hear you're having an issue. Please write to us at support@tinytalk.ai using the email address that you created your account with.
We've been rolling out new features every month and keep delivering, so there is no closure of business or anything related.
We'd be happy to take a look and resolve it as soon as possible.
Thank you for reaching out. As far as I know, no, you cannot add a WhatsApp Business API account to a group chat. Meta's WhatsApp Business API is designed exclusively for one-on-one messaging and does not support group chat functionalities.
I saw in a few places that WhatsApp may bring this support to the official API in the future. I am aware that some other products make this possible by using unofficial methods, we're strictly using the official API, so in this case Tiny Talk won't be able to achieve what you're looking for, sorry.
Q: Bump: How will I get a notification when human agent support are requested?
You responded: At the moment there isn't any notification for support requests.
Email notification is essential. I bought BotSheets on here, but I prefer your software.
But BotSheets delivers the Email notification perfectly.
I have tested your software all day today and it's fantastic.
Email notification should be #1 on your Road Map. If a lead comes through we need to know? Also an email needs to be sent as soon as a chat session ends with all the data.
Less urgent but important is more flexible controls for where the chat widget appears, and Wordpress integration when you can but the widget script is fine for now.
For me, before I do a review I should point out I think you are 5 stars except for Email notification which makes it 4 stars.
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Q: Custom Domains ?
I bought tier 7 and it says Custom Domains feature is not available on your current plan?
tinytalk
May 24, 2025A: Hello Craig,
Thank you for reaching out.
Would you be kind enough to send us an email at support@tinytalk.ai using the email you created your account with and we'd be happy to take a closer look. We offer 1 custom domain allowance for Tier 7 accounts, so if you haven't used it already, you should be able to connect one of your chatbots to a custom domain.
Looking forward to your email.
All the best,
Oscar
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Verified purchaser
The error message is not there anymore.
It would be great to have a few more custom domains though as I do white label work.
Q: Telegram
Can you please provide clear instructions on how to connect to telegram?
tinytalk
May 24, 2025A: Hello,
Thank you for reaching out.
We don't offer Telegram integration, only WhatsApp at this point.
All the best,
Oscar
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Q: On tier 7 and suddenly, my account was cancelled. Strange.
Hi, I am currently on tier 7 with very low usage, and lmy accoutn got cancelled for some reason 2 days ago.
Very strange.
Are closing the business ?
Thanks for information.
tinytalk
May 21, 2025A: Hello again,
Thank you for providing the necessary information. The issue has been resolved, your account is back on tier7 and we informed you by email..
Apologies for the inconvenience.
All the best,
Oscar
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Hello,
Thank you for reaching out, sorry to hear you're having an issue.
Please write to us at support@tinytalk.ai using the email address that you created your account with.
We've been rolling out new features every month and keep delivering, so there is no closure of business or anything related.
We'd be happy to take a look and resolve it as soon as possible.
All the best,
Oscar
Verified purchaser
I confirm it was resolved nicely and quickly.
And the product is great !
Thibaut
Q: Can I use WhatsApp when I'm not available?
I'm curious if TinyTalk has the capability to manage WhatsApp group chats in my absence by utilizing a personalized knowledge base.
tinytalk
May 21, 2025A: Hello,
Thank you for reaching out.
As far as I know, no, you cannot add a WhatsApp Business API account to a group chat. Meta's WhatsApp Business API is designed exclusively for one-on-one messaging and does not support group chat functionalities.
I saw in a few places that WhatsApp may bring this support to the official API in the future. I am aware that some other products make this possible by using unofficial methods, we're strictly using the official API, so in this case Tiny Talk won't be able to achieve what you're looking for, sorry.
Hope this helps.
All the best,
Oscar
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