Yes, that's indeed the case. You may have as many visitors as you wish who can talk with the chatbot concurrently. I'd that's the beauty, you don't need real people behind the bots answering all the questions at the same time.
Thanks for the question, at the moment we do not support this, but if there is enough request we definitely can. Feel free to create a feature request, comment or vote on existing ones here at https://tiny-talk.canny.io
Looking forward to have you onboard with Tiny Talk! Cheers 🌮
For example if I have a 50M Database that i wanna train.. do i have to pay for the train with my own OpenAI or not? Is it possible to train and test without having additional costs?
So we bear the compute and storage cost of your training data as Tiny Talk and you as the owner of the API key, bear the cost of all API requests towards OpenAI. Good news is, it's cheap.
Let's do a rough estimation: General base unit for calculation is something called "token", a token generally corresponds to 4 characters of text. The cost of one of the most expensive embedding model from OpenAI is $0.10 per 1 million token.
If you mean the "Function calling" feature from OpenAI, we want to introduce it soon. If you mean making an integration like Zapier that will be sooner than the Function calling API.
If none of the above 😎 please let us know your use case in a bit more detail so we can provide a better answer. 🙏
Sorry to hear that! Would you mind sending us your AppSumo code details from the email you have signed up with. We would be happy to find out what goes wrong and help you onboard.
When you get onboard with Tiny Talk, you have to bring your own Open AI API key, this ensures you have full control over your costs, limits and never have to rely on our limits.
At the moment we are working on Help Desk feature and will be releasing the beta version in a few weeks. Beta version will allow you to have oversight on conversations between your AI Chatbot and the visitor, with additional information of the visitor/lead and the conversation analysis. After this we will extend this with human take-over to have a full-blown help desk features.
Cheers!
Q: If I stack 7 codes will I have access to Advanced Analytics, Seats and Single Sign-On functionallities which are currently in development?
Thank you for the question. At the moment all tiers have access to basic resource/character limit and message metrics on a monthly/recurring basis per chatbot. Mind that these are not charts, just metrics scattered throughout the Dashboard.
We are currently working on Helpdesk/Chat History features, once released, high tiers with this feature will also get a monthly breakdown of messages/conversation analytics and analysis like tone/sentiment/intent/keywords. We also plan to extend it with demographics from visitors.
Seats/Teams and Single Sign-On features will be offered as a monthly add-on and currently not yet in development. Feel free to add/vote/comment on features here at https://tiny-talk.canny.io
This is exactly what we are working at the moment, first beta release of this feature will allow admins to see each conversation between the visitors and the chatbot. After that we will continue to iterate on this feature and allow admins to take over the conversation to then eventually allow visitors see their previous chat history. We hope to release the beta version in a couple of weeks and then continue with the remaining functionality. Idea is to indeed have a full blown AI backed Helpdesk with all the bells and whistles around it.
I believe you can always stack up codes, for example start with 3 codes and later get 4 more to reach to tier 7. Downgrading I'm not totally sure. Best to say is that we don't have any special situation as Tiny Talk, whatever AppSumo supports and sets as guideline that's what we would also comply and be inline with.
I'd love to see you come on board and give us a try and let us know how we can make Tiny Talk better for your use case. Regarding custom domain, I believe it will be an add-on but we may try to be more flexible in terms/pricing, although I think we keep our price vs limits competitive compared to other alternatives. We do have some features missing but working hard on them to bring them to production as soon as possible. We've been working on Chat History and going pretty well, soon a beta will launch.
But can we upgrade and downgrade later on, as is the case in many other app sumo deals. I;d love to try to implemate Will the knowladge base also be a page with articles?
So you must redeem your codes within 60 days of purchase, that's clear. You can purchase additional codes as long as our deal is live and then upgrade, you can also buy as many codes as you need all together and then redeem them one by one. From our point of view, there is also no problem with downgrading within the right duration that AppSumo allows. I am not sure what kind of timeframe "later on" would entail :) And as mentioned, we would comply with the AppSumo guidelines, perhaps it might be better to write to support@appsumo.com for this if you're looking for a more nuanced answer. Sorry if I couldn't answer this properly 🙈
Regarding the second question: If you mean by publicly available "website" of your knowledge base for anybody to view and read it, that's something we thought of doing and we are taking a bit more reactive approach on it. We'd like to see a bit more demand and requests from our users to commit to it. Here you can find our current roadmap and features on the pipeline, feel free to add your feature requests or comment on existing ones.
https://tiny-talk.canny.io
Let us know if we can help further Cheers!
Q: May I know what is the requirement for Whatsapp bot?
We are using "WhatsApp Business Management API". Once you setup your account on Meta side, you would get your bot specific webhook url and verification token from Tiny Talk Dashboard and insert that into your account on Meta to complete the integration.
Following links should help: https://developers.facebook.com/docs/whatsapp/business-management-api/get-started/
Yes you can customize the look and feel of your chatbot, like the colors of the message bubbles, bot avatar, title, tagline, suggested message colors etc. At the moment the launcher icon that appears at the bottom right corner of a website is not customizable but you will be able to customize that very soon.
If you mean the domain name in the url when embedding the widget, unfortunately no, it is not possible at this point, we may introduce an add-on for custom domains in the future.
Q: 1.
can support chinese language and malaysia malay language ? and also for ai reply?
2. do we need to pay to chatgpt ir subscription to use this
3.U have any website or video tutorial how the set up the bot and chatgpt ,to see if it is complicated or how if i can manage
We support pretty much all the languages the underlying GPT models from OpenAI support. You can sign up for an account and give it a try, upload some documents in the language you wish to use and start asking questions. We also suggest you set up your system prompt in such a way to enforce the language, for example you can enforce the chatbot using a system message to reply only in Chinese.
Yes you do need to bring your own OpenAI API Key. Tiny Talk provides services on top of existing OpenAI API's.
We do have a website at https://tinytalk.ai and there is a Youtube video at the top of our listing page on AppSumo, or you can use this link to take a look at the whole flow of creating a bot, adding resources, training and so on. https://www.youtube.com/watch?v=NrZgonxvI58
Thank you for the question. I think it would be best if I refer you to WhatsApp website to checkout the pricing they offer. Pricing varies on multiple factors and does change over time, so most up to date information can be found on their website. Here is a link you can start with: https://business.whatsapp.com/products/platform-pricing
Q: I’m considering buying this license instead of Botpress.
I wanted to understand the potential of your development. Is it currently possible to create chatbots that can send files to the user for authentication? Is it possible to enter the data of a request inside a Google Sheet? Thank you in advance for your reply Paul
We have a public roadmap here at https://tiny-talk.canny.io if you like you can also request new features, vote or comment on existing ones while tracking our development. At the moment we are working on chat history to allow admins to browse through the conversations of the visitors for better analysis and help desk features to allow conversation take over. Once these are released, we'll continue with more integrations, starting with Zapier, Slack and Google Sheets if still desired. There is also demand on alternatives to Zapier, which we plan to add support as well.
Regarding "sending files to the user for authentication", if I understood correctly, at the moment we do not support visitors authenticating with another service through the chat. I'm guessing this is about function calling features or to help you identify your visitor? I'd be glad to hear your use case so I can provide a better answer. Feel free to send us an email at support@tinytalk.ai always happy to help.
Thank you for your reply. I can currently upload files and train the Chatbot. All clear. If I want to provide this Chatbot to my client, how can I get him to train the Chatbot independently? Providing it to customers is there a custom with my company, a kind of white label? Thanks for the answer.
When you onboard with Tiny Talk, you are the only owner of the account, so that means you have to manage all the chat bots that you create. We do plan to introduce "teams" or "seats" features which will allow you to invite users to your workspace who can do the same things as you can do. The chatbot itself can be customized enough to use it as white labelled product (except the chat bot launcher icon customization, but will be supported soon). If you are asking white labelling the Tiny Talk Dashboard itself, I am afraid that will not be possible.
Otherwise with the current feature set available in Tiny Talk, we already have agencies who are managing multiple chat bots belongs to different customers of theirs.
Hope this helps and feel free to let us know if we can clarify anything further.
Thank you for the question. At this moment we do not yet have Wordpress integration, but we certainly plan providing it as soon as possible. We are currently working on chat history and helpdesk features, after this we will focus on integrations for a while, starting with Zapier, Slack and a few others.
I have a question about the GPT used. So now it is 3.5, and if in a year it goes all the way up to let's say 5, what happens then? I mean does the lifetime deal mean that it will be available even if GPT 3.5 is outdated? Thanks
Yes, we will also make those available as OpenAI releases new models and once it becomes mainstream, we'll also support alternative LLM's like Claude and Gemini.
I've created a chatbot and trained on the product document of Tiny Talk in Arabic language. Please use the following link and ask it questions about Tiny Talk Chatbot platform, use cases, how it works etc.
Very interested in your app. Quick question, once I have the chatbot working and connected to whatsapp, I would like it to initiate by messaging numbers I add to a google sheet. Would that be possible?
At the moment this is not possible, also Meta / WhatsApp is quite strict on businesses starting a conversation and general expectation is that a user starts the conversation. I believe there is also daily limits on how many times a business account can start a conversation, not 100% sure though.
If considerable demand on such feature comes together, we may think together what's the best way to build it. Perhaps once we have the Helpdesk features in place, this may become more of a logical next step with enough justification to invest time in it. Please feel free to add this on our roadmap so others can also vote and comment on it https://tiny-talk.canny.io
Yes, totally, you can upload your resources like pdf, txt, docx, or a website url to create your own knowledge base and the chatbot will use that pool of information when having conversations with you or your audience. You can instruct the chatbot to act in a certain way, if your data and intent is about coaching to training, you can provide instructions to sort of design it's behavior on how to answer questions, what to say what not to say and so on.
We have a few ed-tech customers who are using Tiny Talk to enhance their students learning experience, they have chatbots trained on specific courses and topics.
Q: Can there be concurrent users accessing one chatbot?
tinytalk
May 15, 2024A: Hi there! 👋
Yes, that's indeed the case. You may have as many visitors as you wish who can talk with the chatbot concurrently. I'd that's the beauty, you don't need real people behind the bots answering all the questions at the same time.
Let us know if you have more questions in mind.
Cheers!
Share Tiny Talk
Q: Can the chatbot display a playable youtube video (without take the visitor to youtube site)?
tinytalk
May 15, 2024A: Hi 👋
Thanks for the question, at the moment we do not support this, but if there is enough request we definitely can. Feel free to create a feature request, comment or vote on existing ones here at https://tiny-talk.canny.io
Looking forward to have you onboard with Tiny Talk!
Cheers 🌮
Share Tiny Talk
Q: Is the training included?
For example if I have a 50M Database that i wanna train.. do i have to pay for the train with my own OpenAI or not? Is it possible to train and test without having additional costs?
tinytalk
May 15, 2024A: Hey 👋
Thanks for the question.
So we bear the compute and storage cost of your training data as Tiny Talk and you as the owner of the API key, bear the cost of all API requests towards OpenAI.
Good news is, it's cheap.
Let's do a rough estimation:
General base unit for calculation is something called "token", a token generally corresponds to 4 characters of text.
The cost of one of the most expensive embedding model from OpenAI is $0.10 per 1 million token.
50,000,000 characters / 4 characters per token = 12,500,000 tokens.
(12,500,000 tokens / 1,000,000 tokens) * $0.10 = $1.25
So for "$1.25" you can train 50 Million character database
If we use the cheaper model, it is $0.02 per 1 million token.
Our cheapest cost for 50M Character DB would be $0.25
You see, it's really not even something to be concerned of.
Looking forward to have you on board with Tiny Talk!
Cheers 🌮
Share Tiny Talk
Q: Can I set up custom actions for the chatbots using external APIs
tinytalk
May 15, 2024A: Hi there! 👋
Thank you for the question.
If you mean the "Function calling" feature from OpenAI, we want to introduce it soon. If you mean making an integration like Zapier that will be sooner than the Function calling API.
If none of the above 😎 please let us know your use case in a bit more detail so we can provide a better answer. 🙏
Cheers!
Share Tiny Talk
Q: Hi - I have bough 7 codes, but I can't redeem my 7th code.
Can you help me please?
tinytalk
May 15, 2024A: Hello 👋
Sorry to hear that! Would you mind sending us your AppSumo code details from the email you have signed up with. We would be happy to find out what goes wrong and help you onboard.
support@tinytalk.ai
Thanks!
Share Tiny Talk
Q: Demo and orb on your website don’t work.
No response back whatsoever…
tinytalk
May 14, 2024A: Hi! 👋
Yes, last night our monthly Open AI API limit was exceeded and we increased the limits, feel free to try again 🙌
Cheers!
Share Tiny Talk
That won't happen to us when we've become clients, right?
And another question: can a human employee take over the conversation?
Hello 👋
Thank you for the questions.
When you get onboard with Tiny Talk, you have to bring your own Open AI API key, this ensures you have full control over your costs, limits and never have to rely on our limits.
At the moment we are working on Help Desk feature and will be releasing the beta version in a few weeks. Beta version will allow you to have oversight on conversations between your AI Chatbot and the visitor, with additional information of the visitor/lead and the conversation analysis. After this we will extend this with human take-over to have a full-blown help desk features.
Cheers!
Q: If I stack 7 codes will I have access to Advanced Analytics, Seats and Single Sign-On functionallities which are currently in development?
tinytalk
May 15, 2024A: Hello 👋
Thank you for the question. At the moment all tiers have access to basic resource/character limit and message metrics on a monthly/recurring basis per chatbot. Mind that these are not charts, just metrics scattered throughout the Dashboard.
We are currently working on Helpdesk/Chat History features, once released, high tiers with this feature will also get a monthly breakdown of messages/conversation analytics and analysis like tone/sentiment/intent/keywords. We also plan to extend it with demographics from visitors.
Seats/Teams and Single Sign-On features will be offered as a monthly add-on and currently not yet in development. Feel free to add/vote/comment on features here at https://tiny-talk.canny.io
Cheers!
Share Tiny Talk
Q: I need a chatbot, which would notify me when somebody is chatting, preview the live chat and if possible take over AI chat by human.
So my helpdesk person can start talking to web visitor. You have plenty of integrations, can I expect this feature?
tinytalk
May 15, 2024A: Hi! 👋
Thank you for the question.
This is exactly what we are working at the moment, first beta release of this feature will allow admins to see each conversation between the visitors and the chatbot. After that we will continue to iterate on this feature and allow admins to take over the conversation to then eventually allow visitors see their previous chat history. We hope to release the beta version in a couple of weeks and then continue with the remaining functionality. Idea is to indeed have a full blown AI backed Helpdesk with all the bells and whistles around it.
Cheers!
Share Tiny Talk
Q: Hi there fellow Dutchman, Is it possible to up or downgrade on this app sumo deal?
And it would be cool if you can add your own domain without add-ons :-)
I'd love to test the bot with my company.
tinytalk
May 14, 2024A: Hey there! 🇳🇱 Thanks for the questions.
I believe you can always stack up codes, for example start with 3 codes and later get 4 more to reach to tier 7. Downgrading I'm not totally sure. Best to say is that we don't have any special situation as Tiny Talk, whatever AppSumo supports and sets as guideline that's what we would also comply and be inline with.
I'd love to see you come on board and give us a try and let us know how we can make Tiny Talk better for your use case.
Regarding custom domain, I believe it will be an add-on but we may try to be more flexible in terms/pricing, although I think we keep our price vs limits competitive compared to other alternatives. We do have some features missing but working hard on them to bring them to production as soon as possible. We've been working on Chat History and going pretty well, soon a beta will launch.
Hope this helps.
Cheers!
Share Tiny Talk
Dankjewel!
But can we upgrade and downgrade later on, as is the case in many other app sumo deals.
I;d love to try to implemate
Will the knowladge base also be a page with articles?
Hi 👋
So you must redeem your codes within 60 days of purchase, that's clear. You can purchase additional codes as long as our deal is live and then upgrade, you can also buy as many codes as you need all together and then redeem them one by one. From our point of view, there is also no problem with downgrading within the right duration that AppSumo allows. I am not sure what kind of timeframe "later on" would entail :) And as mentioned, we would comply with the AppSumo guidelines, perhaps it might be better to write to support@appsumo.com for this if you're looking for a more nuanced answer. Sorry if I couldn't answer this properly 🙈
Regarding the second question: If you mean by publicly available "website" of your knowledge base for anybody to view and read it, that's something we thought of doing and we are taking a bit more reactive approach on it. We'd like to see a bit more demand and requests from our users to commit to it. Here you can find our current roadmap and features on the pipeline, feel free to add your feature requests or comment on existing ones.
https://tiny-talk.canny.io
Let us know if we can help further
Cheers!
Q: May I know what is the requirement for Whatsapp bot?
Must be business whatsapp web or API? etc?
tinytalk
May 15, 2024A: Hi 👋
We are using "WhatsApp Business Management API". Once you setup your account on Meta side, you would get your bot specific webhook url and verification token from Tiny Talk Dashboard and insert that into your account on Meta to complete the integration.
Following links should help:
https://developers.facebook.com/docs/whatsapp/business-management-api/get-started/
https://patel-world.medium.com/navigating-whatsapp-business-api-setup-with-meta-a-step-by-step-guide-b595033d4355
Hope this helps,
Cheers!
Share Tiny Talk
Q: Does Plan 7 also include the branding widget?
tinytalk
May 15, 2024A: Hi 👋
Thanks for the question.
Yes you can customize the look and feel of your chatbot, like the colors of the message bubbles, bot avatar, title, tagline, suggested message colors etc. At the moment the launcher icon that appears at the bottom right corner of a website is not customizable but you will be able to customize that very soon.
Cheers!
Share Tiny Talk
I meant customizing the widget code so that Tiny Talk doesn't appear. Thank you
If you mean the domain name in the url when embedding the widget, unfortunately no, it is not possible at this point, we may introduce an add-on for custom domains in the future.
Q: 1.
can support chinese language and malaysia malay language ? and also for ai reply?
2. do we need to pay to chatgpt ir subscription to use this
3.U have any website or video tutorial how the set up the bot and chatgpt ,to see if it is complicated or how if i can manage
tinytalk
May 15, 2024A: Hello 👋
Thank you for the questions:
We support pretty much all the languages the underlying GPT models from OpenAI support. You can sign up for an account and give it a try, upload some documents in the language you wish to use and start asking questions. We also suggest you set up your system prompt in such a way to enforce the language, for example you can enforce the chatbot using a system message to reply only in Chinese.
Yes you do need to bring your own OpenAI API Key. Tiny Talk provides services on top of existing OpenAI API's.
We do have a website at https://tinytalk.ai and there is a Youtube video at the top of our listing page on AppSumo, or you can use this link to take a look at the whole flow of creating a bot, adding resources, training and so on. https://www.youtube.com/watch?v=NrZgonxvI58
Let us know if we can help further.
Cheers!
Share Tiny Talk
Q: Gor the WhatsApp integration do meta charge for every message the bot replies to as part of the Api or what?
tinytalk
May 15, 2024A: Hello 👋
Thank you for the question. I think it would be best if I refer you to WhatsApp website to checkout the pricing they offer. Pricing varies on multiple factors and does change over time, so most up to date information can be found on their website. Here is a link you can start with: https://business.whatsapp.com/products/platform-pricing
Hope this helps 🙌
Cheers!
Share Tiny Talk
Q: I’m considering buying this license instead of Botpress.
I wanted to understand the potential of your development.
Is it currently possible to create chatbots that can send files to the user for authentication?
Is it possible to enter the data of a request inside a Google Sheet?
Thank you in advance for your reply
Paul
tinytalk
May 14, 2024A: Hi! 👋
Thank you for the questions.
We have a public roadmap here at https://tiny-talk.canny.io if you like you can also request new features, vote or comment on existing ones while tracking our development. At the moment we are working on chat history to allow admins to browse through the conversations of the visitors for better analysis and help desk features to allow conversation take over. Once these are released, we'll continue with more integrations, starting with Zapier, Slack and Google Sheets if still desired. There is also demand on alternatives to Zapier, which we plan to add support as well.
Regarding "sending files to the user for authentication", if I understood correctly, at the moment we do not support visitors authenticating with another service through the chat. I'm guessing this is about function calling features or to help you identify your visitor? I'd be glad to hear your use case so I can provide a better answer. Feel free to send us an email at support@tinytalk.ai always happy to help.
All the best!
Share Tiny Talk
Thank you for your reply.
I can currently upload files and train the Chatbot.
All clear.
If I want to provide this Chatbot to my client, how can I get him to train the Chatbot independently?
Providing it to customers is there a custom with my company, a kind of white label?
Thanks for the answer.
Hello!
Thank you for the follow-up.
When you onboard with Tiny Talk, you are the only owner of the account, so that means you have to manage all the chat bots that you create. We do plan to introduce "teams" or "seats" features which will allow you to invite users to your workspace who can do the same things as you can do. The chatbot itself can be customized enough to use it as white labelled product (except the chat bot launcher icon customization, but will be supported soon). If you are asking white labelling the Tiny Talk Dashboard itself, I am afraid that will not be possible.
Otherwise with the current feature set available in Tiny Talk, we already have agencies who are managing multiple chat bots belongs to different customers of theirs.
Hope this helps and feel free to let us know if we can clarify anything further.
Kind regards
Q: Do you have WordPress integration
tinytalk
May 15, 2024A: Hi there! 👋
Thank you for the question. At this moment we do not yet have Wordpress integration, but we certainly plan providing it as soon as possible. We are currently working on chat history and helpdesk features, after this we will focus on integrations for a while, starting with Zapier, Slack and a few others.
Hope this helps,
Cheers!
Share Tiny Talk
Q: Hello!
I have a question about the GPT used. So now it is 3.5, and if in a year it goes all the way up to let's say 5, what happens then? I mean does the lifetime deal mean that it will be available even if GPT 3.5 is outdated? Thanks
tinytalk
May 15, 2024A: Hi! 👋
Thank you for the great question!
Yes, we will also make those available as OpenAI releases new models and once it becomes mainstream, we'll also support alternative LLM's like Claude and Gemini.
Hope this helps,
Cheers!
Share Tiny Talk
Q: does it support Arabic Language ?
tinytalk
May 15, 2024A: Hi! 👋
Thank you for the question.
I've created a chatbot and trained on the product document of Tiny Talk in Arabic language. Please use the following link and ask it questions about Tiny Talk Chatbot platform, use cases, how it works etc.
https://dashboard.tinytalk.ai/bots/a5bcc6f1-c3c5-434f-af78-ecaf51d20659/chat
Hope this helps
Kind regards
Share Tiny Talk
Q: Hello!
Very interested in your app. Quick question, once I have the chatbot working and connected to whatsapp, I would like it to initiate by messaging numbers I add to a google sheet. Would that be possible?
tinytalk
May 15, 2024A: Hi! 👋
Thank you for your message!
At the moment this is not possible, also Meta / WhatsApp is quite strict on businesses starting a conversation and general expectation is that a user starts the conversation. I believe there is also daily limits on how many times a business account can start a conversation, not 100% sure though.
If considerable demand on such feature comes together, we may think together what's the best way to build it. Perhaps once we have the Helpdesk features in place, this may become more of a logical next step with enough justification to invest time in it. Please feel free to add this on our roadmap so others can also vote and comment on it https://tiny-talk.canny.io
Hope this helps,
Cheers!
Share Tiny Talk
Q: You need to buy tier three to use gpt4?
tinytalk
May 15, 2024A: Hi! 👋
Yes, that's correct 👍
Share Tiny Talk
Q: Hello can I train this to be a coach or trainer for conversational ai chats?
tinytalk
May 15, 2024A: Hi there! 👋
Yes, totally, you can upload your resources like pdf, txt, docx, or a website url to create your own knowledge base and the chatbot will use that pool of information when having conversations with you or your audience. You can instruct the chatbot to act in a certain way, if your data and intent is about coaching to training, you can provide instructions to sort of design it's behavior on how to answer questions, what to say what not to say and so on.
We have a few ed-tech customers who are using Tiny Talk to enhance their students learning experience, they have chatbots trained on specific courses and topics.
Give it a try 🥳
Cheers!
Share Tiny Talk