FEW related questions... 1) can I use this on two separate chats with separate teams on two separate sites? eg: site1.com and site2.com 2) if I *can* install it on two separate sites, can i restrict a support person login to site1 only? 3) can I install two separate chats on the same sites? eg: www.site3.com & portal.site3.com - so on www, it's a sales chat, and in the portal, it's a support chat?
Founder Team
Andrew_AnyChat
Jun 7, 2026
A: Hello. Yes, you can do all that. You can create a separate workspace for each of your websites and add different team members to different workspaces.
The max number of workspaces depends on your plan: Tier 1 - up to 3 workspaces Tier 2 - up to 5 workspaces Tier 3 - unlimited workspaces
I have trained the agent on my help desk website content, and I want to redirect the user to that content when the customer searches on it
Currently, it's getting this message below for all redirects where the trained content is the MD files I generated from my helpdesk docs. This is a HIGH priority issue as ALL links to my helpdesk are failing. Thanks
{ "name": "Not Found", "message":...
Founder Team
Andrew_AnyChat
Jun 2, 2026
A: Hello. This question needs more context; please reach out to us through the chat widget on our website. I prefer not to disclose details here.
Q: Does AnyChat now support Instagram comment-to-DM automation?
Hi, I saw an older May 2025 answer saying AnyChat did not support Instagram comment-triggered DMs, only regular Instagram DMs after someone messages first.
Has this now been implemented?
I want to use AnyChat for Instagram lead magnet and product workflows. For example, someone comments “COURSE”, “EBOOK”, “PROMPT”, or “AUDIT” under my Instagram post or Reel, and AnyChat automatically sends the...
Founder Team
Andrew_AnyChat
Jun 2, 2026
A: Hello. No, unfortunately Anychat still doesn't support Instagram comments. We are still working on this, but Meta repeatedly rejects our application.
ok, meaning as soon you will fix this obstacle it will be implemented.. since ManyChat solved it, it should not be any restriction. Could you explain if one Inbox integrations = only one SoMe Platform/ account?
Hi, do you plan to add agency plans back? Can I sell to clients without that plan now?
Founder Team
Andrew_AnyChat
Jun 1, 2026
A: Hello. Currently, we are not planning to back the agency's plan to market. Without an agency plan, you can provide the tool to your clients by creating a separate workspace for each of them.
I am currently evaluating AnyChat as a potential alternative to ManyChat. Could you please let me know whether the following features are already available or planned on your roadmap? * Instagram DM keyword automation * Comment-to-DM automation * Automated lead magnet delivery via DM * Multi-step DM funnels and follow-up sequences * Story reply automations * Webinar/event registration...
Q: how many websites can i use this on?
FEW related questions...
1) can I use this on two separate chats with separate teams on two separate sites? eg: site1.com and site2.com
2) if I *can* install it on two separate sites, can i restrict a support person login to site1 only?
3) can I install two separate chats on the same sites? eg: www.site3.com & portal.site3.com - so on www, it's a sales chat, and in the portal, it's a support chat?
Andrew_AnyChat
Jun 7, 2026A: Hello.
Yes, you can do all that.
You can create a separate workspace for each of your websites and add different team members to different workspaces.
The max number of workspaces depends on your plan:
Tier 1 - up to 3 workspaces
Tier 2 - up to 5 workspaces
Tier 3 - unlimited workspaces
Share AnyChat
Q: Citations on answers not working
I have trained the agent on my help desk website content, and I want to redirect the user to that content when the customer searches on it
Currently, it's getting this message below for all redirects where the trained content is the MD files I generated from my helpdesk docs. This is a HIGH priority issue as ALL links to my helpdesk are failing. Thanks
{
"name": "Not Found",
"message":...
Andrew_AnyChat
Jun 2, 2026A: Hello.
This question needs more context; please reach out to us through the chat widget on our website. I prefer not to disclose details here.
Share AnyChat
Verified purchaser
You can test this on the live site by writing "Show me the install instructions" and clicking on the link in the AnyChat response
Verified purchaser
Okay, I managed to fix this by tweaking the Instruction on the agent.
Q: Does AnyChat now support Instagram comment-to-DM automation?
Hi,
I saw an older May 2025 answer saying AnyChat did not support Instagram comment-triggered DMs, only regular Instagram DMs after someone messages first.
Has this now been implemented?
I want to use AnyChat for Instagram lead magnet and product workflows. For example, someone comments “COURSE”, “EBOOK”, “PROMPT”, or “AUDIT” under my Instagram post or Reel, and AnyChat automatically sends the...
Andrew_AnyChat
Jun 2, 2026A: Hello.
No, unfortunately Anychat still doesn't support Instagram comments. We are still working on this, but Meta repeatedly rejects our application.
Share AnyChat
Verified purchaser
ok, meaning as soon you will fix this obstacle it will be implemented.. since ManyChat solved it, it should not be any restriction. Could you explain if one Inbox integrations = only one SoMe Platform/ account?
Q: Agency white label
Hi, do you plan to add agency plans back? Can I sell to clients without that plan now?
Andrew_AnyChat
Jun 1, 2026A: Hello.
Currently, we are not planning to back the agency's plan to market. Without an agency plan, you can provide the tool to your clients by creating a separate workspace for each of them.
Share AnyChat
Verified purchaser
The agency's plans probably won't happen again.
That was a long time ago.
Q: Anychat versus Manychat? DM automation..
I am currently evaluating AnyChat as a potential alternative to ManyChat.
Could you please let me know whether the following features are already available or planned on your roadmap?
* Instagram DM keyword automation
* Comment-to-DM automation
* Automated lead magnet delivery via DM
* Multi-step DM funnels and follow-up sequences
* Story reply automations
* Webinar/event registration...
Share AnyChat
Verified purchaser
GDPR presents two issues to address:
1) the host region of the solution,
and
2) the processing location.
The first point has probably already been solved.
However, the issue of a company operating from Ukraine, which is not within the European Union, is problematic.