HubSpot is getting too expensive for us to be able to communicate with clients. Would HubSpot be a good solution for us to import say a list of 10k clients, that we need to email 3-10 times per year? With HubSpot, we have to buy bundles of 5,000 contacts at $250 per month, so minimum of $500 per month so that we can send a handful of (important) emails per year.
*Very important emails- as in, if...
Founder Team
Maria_Acumbamail
May 14, 2026
A: Our plans do not have a subscriber limit, so you can import your client list and choose the plan based on the total volume of campaign emails you need to send each moth.
Please keep in mind that deliverability also depends on factors such as your domain reputation, proper anti-spam authentication settings, and the quality and consent of your contact list.
Q: Is this a one-time payment for lifetime monthly sends?`
Please pardon me if this comes off as stupid, but I want to confirm that if I pay a one one-time "lifetime deal" fee via Appsumo that I will be able to send a certain amount of emails (based on the tier) for free, for life?
Founder Team
Maria_Acumbamail
May 14, 2026
A: No worries at all, your question is completely understandable.
You’ll be able to use the subscription you purchase according to the terms and limits described in the AppSumo promotion and the tier you choose.
It is not technically “free”, as there is an initial one-time purchase, but after that you can use the included plan features as specified in the deal.
Q: Why did you block our account and downgrade us to free tier?
Purchased tier 1 on Sep 17, 2021 and never really used the product, but I believe it is the second time we have been put on a free plan, so thanks for that, again... Chatted with support today and was informed the issue would not be resolved over chat, and that we had to send an email. We did early morning, still no reply. What is going on and do you finally have 2FA enabled?
Founder Team
Maria_Acumbamail
May 14, 2026
A: For security reasons, accounts may be deactivated after long periods of inactivity. We hope this has already been resolved through the email request you sent, as account activations cannot be handled via chat due to our security protocols.
Our support team will review your case and get back to you by email as soon as possible.
No, it has not been resolved, we had zero replies, and it seems you have reset our password yet again.
We have now just sent you a copy of the invoice from two different email addresses with all the details you need. Please take care of this. We have not even used your services yet, and you are wasting our time. Looking forward to have the issue resolved permanently, thanks.
Now we had one reply, to the email that was not used for activation. We also sent an email from the address we used to activate the account, zero reply... Not getting too inspired to even consider using Acumbamail, as this is certainly not promising. Starting to see why people are complaining, and we have not even used the service yet, not great.
Yes, you did resole the issue after chat and 5 emails, you also ignored all my questions. And it is not me that need to confirm using the the correct email to reach you, it is your company that needs to improve customer service. Anyway, main issue resolved and even less convinced that we will even bother to try your service. Please do not restrict our account again, in case we change our minds.
Q: Before upgrading, i wanted to know if my account is live
Hello Acumbamail Support Team, I previously purchased a lifetime plan Tier 4 for this account through AppSumo and I highly value the service. I tried to log in to my account and received a message saying that my account has been suspended and that I should contact support.
I would kindly like to request reactivation of my account so I can continue using your service. I understand the account may...
Founder Team
Maria_Acumbamail
May 14, 2026
A: For security reasons, accounts can be automatically deactivated after long periods of inactivity. Please contact us through our support email ([email protected]) so our team can review your account and help you reactivate it.
We’ll be happy to look into it and assist you as soon as possible.
Q: I want to Upgrade to Tier 7,here is my question
Back then in 2022,I bought this deal and I tried many times to use Acumbamail,there IS ALWAYS A POP UP THAT APPEARS: SAYING MY ACCOUNT IS DEACTIVATED.. I SENT SEVERAL TIMES EMAILS TO CLEAR THE ISSUE, But Acumbamail has never replied.
Please would you kindly look into this URGENT PROBLEM ,BEFORE I UPDATE TO TIER 7. THANKS JEROME
Founder Team
Maria_Acumbamail
May 14, 2026
A: For security reasons, accounts can be automatically deactivated after long periods of inactivity. Please contact us through our support email so our team can review your account and help you reactivate it before you upgrade to Tier 7.
We’ll be happy to look into it and assist you as soon as possible.
Q: Good replacement for Hubspot email marketing?
HubSpot is getting too expensive for us to be able to communicate with clients. Would HubSpot be a good solution for us to import say a list of 10k clients, that we need to email 3-10 times per year? With HubSpot, we have to buy bundles of 5,000 contacts at $250 per month, so minimum of $500 per month so that we can send a handful of (important) emails per year.
*Very important emails- as in, if...
Maria_Acumbamail
May 14, 2026A: Our plans do not have a subscriber limit, so you can import your client list and choose the plan based on the total volume of campaign emails you need to send each moth.
Please keep in mind that deliverability also depends on factors such as your domain reputation, proper anti-spam authentication settings, and the quality and consent of your contact list.
Share Acumbamail
Q: Is this a one-time payment for lifetime monthly sends?`
Please pardon me if this comes off as stupid, but I want to confirm that if I pay a one one-time "lifetime deal" fee via Appsumo that I will be able to send a certain amount of emails (based on the tier) for free, for life?
Maria_Acumbamail
May 14, 2026A: No worries at all, your question is completely understandable.
You’ll be able to use the subscription you purchase according to the terms and limits described in the AppSumo promotion and the tier you choose.
It is not technically “free”, as there is an initial one-time purchase, but after that you can use the included plan features as specified in the deal.
Share Acumbamail
Q: Why did you block our account and downgrade us to free tier?
Purchased tier 1 on Sep 17, 2021 and never really used the product, but I believe it is the second time we have been put on a free plan, so thanks for that, again... Chatted with support today and was informed the issue would not be resolved over chat, and that we had to send an email. We did early morning, still no reply. What is going on and do you finally have 2FA enabled?
Maria_Acumbamail
May 14, 2026A: For security reasons, accounts may be deactivated after long periods of inactivity. We hope this has already been resolved through the email request you sent, as account activations cannot be handled via chat due to our security protocols.
Our support team will review your case and get back to you by email as soon as possible.
Share Acumbamail
No, it has not been resolved, we had zero replies, and it seems you have reset our password yet again.
We have now just sent you a copy of the invoice from two different email addresses with all the details you need. Please take care of this. We have not even used your services yet, and you are wasting our time. Looking forward to have the issue resolved permanently, thanks.
Now we had one reply, to the email that was not used for activation. We also sent an email from the address we used to activate the account, zero reply... Not getting too inspired to even consider using Acumbamail, as this is certainly not promising. Starting to see why people are complaining, and we have not even used the service yet, not great.
We have replied to all our tickets related to AppSumo. Please check again and, above all, confirm that you are contacting us at [email protected]
Yes, you did resole the issue after chat and 5 emails, you also ignored all my questions. And it is not me that need to confirm using the the correct email to reach you, it is your company that needs to improve customer service. Anyway, main issue resolved and even less convinced that we will even bother to try your service. Please do not restrict our account again, in case we change our minds.
Q: Before upgrading, i wanted to know if my account is live
Hello Acumbamail Support Team,
I previously purchased a lifetime plan Tier 4 for this account through AppSumo and I highly value the service. I tried to log in to my account and received a message saying that my account has been suspended and that I should contact support.
I would kindly like to request reactivation of my account so I can continue using your service. I understand the account may...
Maria_Acumbamail
May 14, 2026A: For security reasons, accounts can be automatically deactivated after long periods of inactivity. Please contact us through our support email ([email protected]) so our team can review your account and help you reactivate it.
We’ll be happy to look into it and assist you as soon as possible.
Share Acumbamail
Same as us, and we have not even used the service... Hope this will be resolved and not happen again, thanks.
Q: I want to Upgrade to Tier 7,here is my question
Back then in 2022,I bought this deal and I tried many times to use Acumbamail,there IS ALWAYS A POP UP THAT APPEARS: SAYING MY ACCOUNT IS DEACTIVATED..
I SENT SEVERAL TIMES EMAILS TO CLEAR THE ISSUE,
But Acumbamail has never replied.
Please would you kindly look into this URGENT PROBLEM ,BEFORE I UPDATE TO TIER 7.
THANKS
JEROME
Maria_Acumbamail
May 14, 2026A: For security reasons, accounts can be automatically deactivated after long periods of inactivity. Please contact us through our support email so our team can review your account and help you reactivate it before you upgrade to Tier 7.
We’ll be happy to look into it and assist you as soon as possible.
Share Acumbamail
Me too. My account also is deactivated. Help me please