OK thanks. Can multiple team members inside the same subaccount each connect their own WhatsApp number and have their own AI assistant, or is the WhatsApp connection shared at the subaccount level?
Q: Subaccounts and "resell to unlimited clients from one account"
I'm a bit confused about the difference between subaccounts and the statement "resell to unlimited clients from one account".
Tier 4 includes 20 subaccounts.
Does that mean I can only have 20 active clients/users/businesses?
Or can I actually resell to unlimited clients, and if so, how does that work once the 20 subaccount limit is reached?
Could you clarify the relationship between subaccounts and the "unlimited clients" claim?
Thank you.
Founder Team
sohaib.dmchamp
Jun 9, 2026
A: Tier 4 includes 20 subaccounts. To be specific, you can have 20 active subaccounts at any given time.
The unlimited subaccounts are in Tier 6. Alternatively, you can rotate subaccounts: if a client moves on, you can delete that subaccount and create a new one.
Can the AI proactively follow up with leads over days or weeks on WhatsApp, re-engage inactive prospects, handle objections, and book appointments automatically without human intervention?
Q: Question regarding sub-accounts and multi-business usage
I have a question regarding sub-accounts and multi-business usage.
If I purchase Tier 4, can each sub-account have:
its own WhatsApp number, its own AI agent, its own knowledge base, its own campaigns, and its own independent inbox?
In other words, can I use one sub-account for a RIMAN business, another for ASR, another for a different project, and also provide separate sub-accounts to team...
Founder Team
sohaib.dmchamp
Jun 9, 2026
A: To answer your questions, yes, each subaccount is a fully owned environment, separate from your other subaccounts. That is basically what they are for: each subaccount should represent one business, one of your clients, or a different project. They are completely separate environments, so there is nothing shared between them.
Regarding a single WhatsApp number connecting to multiple AI agents,...
Q: Clarifying AI billing, Max vs BYOK, and agency credit usage in DM Champ’s?
Hello,
Could you clarify how AI costs are billed in DM Champ’s for agencies with multiple subaccounts?
1. If BYOK is not enabled on a subaccount, does DM Champ’s use its built-in AI for chatbot replies, FAQ answers, and campaign messages? 2. When built-in AI is used, are credits deducted per action, and from which balance in an agency setup: the master account, the subaccount, or both? 3. How do...
Founder Team
sohaib.dmchamp
Jun 9, 2026
A: Hi, I'll go over your questions.
To answer your first question: if the agency has its own API key, the sub-account will be billed in credits, but those credits will not be drawn from the agency's credit balance. Instead, they come from the agency's API key directly. The credits are just there for representation for the end-user.
If the sub-account also has its own API key, then of course no...
1/3 Thanks for your reply. I still don’t fully understand the last point, because there seems to be a clear difference between DM Champ’s pricing and Meta’s official WhatsApp pricing.
2/3 I was asking whether WhatsApp billing follows Meta’s official fees or DM Champ’s own credit model, including message type, recipient country, 24-hour replies, failed messages, and any extra monthly, setup, or platform fees.
3/3 So please clarify whether DM Champ credits are just Meta’s official charges or if there is an added internal cost. A simple example for 1,000 API messages, 1,000 regular WhatsApp messages, and replies within 24 hours would help.
The only difference is for the WhatsApp API: there's a $0.005 message fee from Twilio, which is 0.05 credits using our credit system. We just pass this on.
Other than that, the template pricing is exactly the same. We follow the price card provided by Meta, but we only support marketing templates. The rest is the same. There's no monthly fixed cost.
To give you a concrete example, WhatsApp templates to Dutch numbers cost 16 cents, so it will cost you 1.6 credits. This is just for the opening template. After that, if they start messaging back, you don't use templates. You just use AI credits, which with the Max model will be 0.25 credits per AI response.
The 0.05 credit per message delivery fee is included if you use our credits, but it's a separate 0.05 credit charge if you use your own API key for AI actions.
You can see this usage under your billing settings.
Q: Scaling and subaccounts
I have a question about user scaling and subaccounts.
Let's say I have one business/project and a growing team of users.
Do I need one subaccount per user, or can multiple users operate within the same subaccount?
For example, can a single subaccount support multiple users, each with their own:
* login
* WhatsApp number
* AI agent
* inbox
* workspace
Or is a separate subaccount required for...
sohaib.dmchamp
Jun 9, 2026A: No subaccount is needed for a team member. See the subaccount as a dedicated workspace.Any subaccount can have multiple team members.
Share DM Champ
OK thanks. Can multiple team members inside the same subaccount each connect their own WhatsApp number and have their own AI assistant, or is the WhatsApp connection shared at the subaccount level?
It's shared.
Q: Subaccounts and "resell to unlimited clients from one account"
I'm a bit confused about the difference between subaccounts and the statement "resell to unlimited clients from one account".
Tier 4 includes 20 subaccounts.
Does that mean I can only have 20 active clients/users/businesses?
Or can I actually resell to unlimited clients, and if so, how does that work once the 20 subaccount limit is reached?
Could you clarify the relationship between subaccounts and the "unlimited clients" claim?
Thank you.
sohaib.dmchamp
Jun 9, 2026A: Tier 4 includes 20 subaccounts. To be specific, you can have 20 active subaccounts at any given time.
The unlimited subaccounts are in Tier 6. Alternatively, you can rotate subaccounts: if a client moves on, you can delete that subaccount and create a new one.
Share DM Champ
Q: Proactive follow-up
Can the AI proactively follow up with leads over days or weeks on WhatsApp, re-engage inactive prospects, handle objections, and book appointments automatically without human intervention?
sohaib.dmchamp
Jun 9, 2026A: Yup exactly
Share DM Champ
Q: Question regarding sub-accounts and multi-business usage
I have a question regarding sub-accounts and multi-business usage.
If I purchase Tier 4, can each sub-account have:
its own WhatsApp number,
its own AI agent,
its own knowledge base,
its own campaigns,
and its own independent inbox?
In other words, can I use one sub-account for a RIMAN business, another for ASR, another for a different project, and also provide separate sub-accounts to team...
sohaib.dmchamp
Jun 9, 2026A: To answer your questions, yes, each subaccount is a fully owned environment, separate from your other subaccounts. That is basically what they are for: each subaccount should represent one business, one of your clients, or a different project. They are completely separate environments, so there is nothing shared between them.
Regarding a single WhatsApp number connecting to multiple AI agents,...
Share DM Champ
Q: Clarifying AI billing, Max vs BYOK, and agency credit usage in DM Champ’s?
Hello,
Could you clarify how AI costs are billed in DM Champ’s for agencies with multiple subaccounts?
1. If BYOK is not enabled on a subaccount, does DM Champ’s use its built-in AI for chatbot replies, FAQ answers, and campaign messages?
2. When built-in AI is used, are credits deducted per action, and from which balance in an agency setup: the master account, the subaccount, or both?
3. How do...
sohaib.dmchamp
Jun 9, 2026A: Hi, I'll go over your questions.
To answer your first question: if the agency has its own API key, the sub-account will be billed in credits, but those credits will not be drawn from the agency's credit balance. Instead, they come from the agency's API key directly. The credits are just there for representation for the end-user.
If the sub-account also has its own API key, then of course no...
Share DM Champ
Verified purchaser
1/3
Thanks for your reply. I still don’t fully understand the last point, because there seems to be a clear difference between DM Champ’s pricing and Meta’s official WhatsApp pricing.
Verified purchaser
2/3
I was asking whether WhatsApp billing follows Meta’s official fees or DM Champ’s own credit model, including message type, recipient country, 24-hour replies, failed messages, and any extra monthly, setup, or platform fees.
Verified purchaser
3/3
So please clarify whether DM Champ credits are just Meta’s official charges or if there is an added internal cost. A simple example for 1,000 API messages, 1,000 regular WhatsApp messages, and replies within 24 hours would help.
The only difference is for the WhatsApp API: there's a $0.005 message fee from Twilio, which is 0.05 credits using our credit system. We just pass this on.
Other than that, the template pricing is exactly the same. We follow the price card provided by Meta, but we only support marketing templates. The rest is the same. There's no monthly fixed cost.
To give you a concrete example, WhatsApp templates to Dutch numbers cost 16 cents, so it will cost you 1.6 credits. This is just for the opening template. After that, if they start messaging back, you don't use templates. You just use AI credits, which with the Max model will be 0.25 credits per AI response.
The 0.05 credit per message delivery fee is included if you use our credits, but it's a separate 0.05 credit charge if you use your own API key for AI actions.
You can see this usage under your billing settings.